Your essential guide to the workforce, working customs, and labor rules in Indonesia
In-Demand Roles
Indonesians usually don’t address their superiors by their first name; instead, they add titles in front of their name when talking to them. It is polite to call senior colleagues ‘bapak/pak’ (sir) or ‘ibu/bu’ (ma'am); for example, Indonesians might address a middle-aged male senior manager as Pak [name]. Peers can be called ‘mas’, ‘mbak’, or ‘kak’.
Non-confrontational communication style
The work culture in Indonesia is peaceful with little conflict. Employees avoid talking back to their bosses, preferring to follow directions and keep them happy. Criticism is usually kept private and low-key to protect the pride of others.
Prioritize manners and gratitude
Indonesians maintain good manners at the workplace, believing a supportive, harmonious workplace is key to productivity. They also never forget their ‘thank yous’ — it’s good manners to express gratitude after receiving help from a colleague.
Strong religious influence
As a Muslim-majority country, a culture of modesty and gratitude is prevalent in the Indonesian archipelago. This influences business attire as well as office norms. Employers should provide concessions when it comes to Friday prayers, Ramadan working hours, and Eid bonus payouts.
Employment agreements must be in Indonesian. There are two main types:
1. Permanent Employment (Indefinite Term) - PKWTT
2. Contract Employment (Fixed Term) - PKWT
Indonesia observes at least 14 public holidays annually, including a week off for Eid. Key holidays include:
Special Leaves
Medical Leaves
Income tax rates range from 5% to 35% depending on gross income
Indonesia mandates Tunjangan Hari Raya (THR), a one-month salary bonus before major holidays (Idul Fitri for Muslims, Christmas for others). THR covers base salary and allowances, excluding bonuses. It is prorated for new hires
THR Bonus for Contract Employment